In the course of serving or otherwise interacting with our current, former and prospective clients and other individuals who visit our website (the “Website”) or otherwise communicate or engage with us (“you” or “your”), Cadre may obtain personal information about such individuals. Obtaining this information is important to our ability to deliver the highest level of service to you, but we also recognize that you expect us to treat this information appropriately.
This policy describes the types of personal information we may collect about you, the purposes for which we use and otherwise process the information, the circumstances in which we may share the information and the steps that we take to safeguard the information to protect your privacy. As used throughout this policy, the terms “Cadre,” “we,” “us” and “our” refer to Quadro Partners LLC and its affiliates. For purposes of this policy, “personal information” has the meaning given to such term (or to terms of similar intent, such as “personal data”) under applicable law, as and to the extent applicable to your rights and our obligations with respect to such information.
The personal information we collect about you comes primarily from the account applications or other forms and materials you submit to Cadre during the course of your relationship with us. We may also collect information about your transactions and experiences with Cadre relating to the services Cadre provides. In addition, depending on the services you require, Cadre may obtain additional information about you, such as your credit history, from consumer reporting agencies or other third parties such as service providers, advisers (including, but not limited to, independent financial advisers), vendors and publicly available sources such as company websites. We may also collect personal information about individuals who visit our Website or otherwise communicate or engage with us and through the use of cookies on our Website. Additional information on how we use cookies on our Website is provided below, under the section entitled “Cookies.”
Finally, in the provision of financial services to you, and subject to compliance with all applicable laws and regulations, information may be collected about you indirectly from monitoring or other means (e.g., archived email monitoring). In these circumstances, the information is not accessed on a continuous or routine basis, but it may be used for compliance or security purposes.
If you deal with Cadre in your individual capacity (e.g., as a private client), as a settlor/trustee/beneficiary of a trust, or as an owner or principal of a company or other investment vehicle established to invest on your behalf or on behalf of your family, etc., the typical information we collect about you may include (in addition to any other information as may be determined on a case-by-case basis):
Of the above categories of personal information that we may collect about you, the following may be considered “sensitive” categories under certain applicable laws: (A) social security number, driver’s license number, state identification card, and passport number; (B) account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to your account; (C) precise geolocation; and (D) your biometric information for the purpose of uniquely identifying you. This policy, and the practices described herein, applies equally to our collection, use, disclosure and other processing of such “sensitive” personal information.
Of course, you are not required to supply any of the personal information that we may request. However, failure to do so may result in our being unable to open or maintain your account or to provide services to you. While we endeavor to ensure that all information we hold about our clients is accurate, complete and up to date, we rely on our clients promptly notifying us if there are any changes to their personal information.
We may also collect certain additional personal information through the use of cookies on our Website. Additional information on how we use cookies on our Website is provided below, under the section entitled “Cookies.”
Our Website is not intended for children and we do not knowingly collect personal information relating to children (including any minors under the age of 16).
We may use your personal information to:
If your relationship with Cadre ends, Cadre will continue to treat your personal information, to the extent we retain it, as described in this policy.
You may opt out of receiving promotional communications at any time by following the “unsubscribe” instructions found within Cadre email updates or changing your contact preferences. Please note, you will continue to receive essential account-related information, even if you unsubscribe from promotional emails.
We may process some of your personal information, including “sensitive” personal information, for purposes of automated decision-making and profiling. For example, in connection with our entering into, or the performance of, our contracts with you, we may collect your investor preferences and use that information to profile you for specific assets based on your investment objectives, time horizon, risk tolerance, etc.
We do not use or otherwise process your “sensitive” personal information other than as described herein.
In order to provide efficient and reliable services and to improve product and service options available to you, more than one entity within Cadre may be given, or given access to, your personal information. For example, one Cadre entity might share your information with another in order to facilitate settlement of your transactions or the maintenance of your accounts, or as part of its arranging for the performance of specialized services such as US and international brokerage, asset management and advisory services. When so sharing your personal information, we adhere to applicable legal and industry standards regarding the protection of personal information. Additional information on how your personal information is protected while within Cadre is provided below, under the section entitled “Information Security: How We Protect Your Privacy.”
Cadre does not disclose your personal information to third parties, except as described in this policy. We may disclose your personal information as follows:
For clients who link or verify bank accounts over our platform, we may use services provided by Plaid Inc. (“Plaid”) to gather your personal information from financial institutions. By using those features of our service, you grant us and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy. We are not responsible for the websites of Plaid or any of our other third-party fund administrator(s) or its service provider(s), and you should review any separate privacy policies or cookie policies that they provide to you or that they post on their websites.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You should know that Cadre does not sell your personal information or share your personal information with third parties for purposes of cross-context behavioral advertising.
We will keep your personal information only for as long as necessary depending on the purpose for which it was provided. Details of retention periods for different aspects of your personal information are available in our retention policy, information about which you can request by contacting us. When determining the relevant retention periods, we take into account a variety of factors, including, but not limited to, the following:
Cadre is committed to protecting the privacy and confidentiality of your personal information. We limit access to your personal information to authorized Cadre employees or agents and, as described above in Disclosures of Your Personal Information to Third Parties, third parties are held to appropriate standards of privacy. We also maintain physical, electronic and procedural safeguards designed to protect the information against loss, misuse, damage or modification and unauthorized access or disclosure. Some of the other central features of our information security program are:
Unfortunately, the storage and transmission of electronic information is not completely secure. Although we strive to protect your personal information, we cannot guarantee the security of information stored on our or our service providers’ servers or transmitted via email or through the Website; you transmit personal information to us at your own risk. In addition, links on the Website may take you to third-party websites over which we have no control. While such links are provided for your convenience, you should be aware that the information handling practices of the linked websites might not be the same as ours. You should review any privacy policies and cookie policies on those linked websites. We are not responsible for any linked websites.
The following additional information will be of interest to you as a visitor to this Website:
The recipients of your personal information pursuant to this policy may be located in the United States or elsewhere, and certain of such recipients’ respective countries may have different data privacy laws and protections than your home country. We may transfer your personal information outside of your home country, including to our affiliates in other countries, for the purposes set out in this policy. Any transfer of your personal information to recipients in a third country will be made subject to appropriate safeguards or applicable derogations provided for under applicable law. Further information on such safeguards or derogations can be obtained by contacting us using the contact information below.
What Rights Do I Have?
Under the EU’s General Data Protection Regulation (“GDPR”) and the UK General Data Protection Regulation (i.e., the GDPR as implemented into UK law, the “UK GDPR”), individuals located in the European Economic Area (“EEA”) or the UK, as applicable, have certain additional rights with respect to their personal data. For purposes of this section, “personal data” has the meaning given to such term in the GDPR or UK GDPR, as applicable. For the purposes of applicable data privacy legislation, Cadre is a “controller” of such individuals’ personal data.
Under certain conditions, you may have the right to:
Where possible, we obtain and rely on user consent as a lawful basis for processing personal data. In some cases, Cadre may process and retain personal data pursuant to a legal obligation or another legitimate interest under the GDPR or UK GDPR, to protect your vital interests, the interests of Cadre, or those of another person, or where necessary for the performance of a contract with you for provision of our services. If we have obtained your consent, then you may withdraw it any time by contacting us.
These rights are not absolute and each is subject to certain exceptions or qualifications.
How May I Exercise My Individual Rights?
Residents of the EEA or UK may contact our Data Protection Officer with questions or requests regarding their personal data using the contact information below. Please note that Cadre may request additional information from you to verify your identity before we disclose any personal or account information.
Who Can I Contact at Cadre Regarding Data Protection Issues?
Cadre has designated a Data Protection Officer to assist with data privacy and data protection issues. You may contact him/her by emailing support@cadre.com and addressing your questions or concerns to the Data Protection Officer. If you are not satisfied with any response that we have provided, or if you otherwise wish to raise a concern or issue about our data processing practices, you may contact your local data protection authority. For example, in the UK you should contact the Information Commissioner’s Office:https://ico.org.uk/global/contact-us/ or 0303 123 1113.
This policy provides a general statement of the ways in which Cadre processes and protects your personal information. You may, however, in connection with specific products or services offered by Cadre, be provided with privacy policies or statements that supplement this policy. In the event of a conflict between the terms of this policy and such supplemental privacy policies or statements, such supplemental privacy policies or statements will govern in relation to your use of such products or services. This policy may be changed from time to time to reflect changes in our practices concerning the collection and use of personal information. The revised policy will be effective immediately upon posting to our Website. This version of the policy is effective March 1, 2023. If you require further information regarding our privacy policies and practices please contact legal@cadre.com or compliance@cadre.com.
Statement on Cookies
By using our Website with your browser settings adjusted to accept cookies, you consent to Cadre’s use of cookies and other tools to provide the products and services available on our Website. If you would like to modify your browser to notify you when you receive a new cookie or to disable cookies altogether, please refer to Managing Cookies below. Remember, though, without cookies, you may not be able to take full advantage of all of our Website features.
Cookies at Cadre and How We Use Them
Cookies are small text files that may be placed on your Web browser when you visit our Website or when you view advertisements we have placed on other websites. Cookies allow your browser to remember some specific information which the web server can later retrieve and use. Cookies may enhance your online experience by saving your preferences while you are visiting a particular website. Cadre does not use cookies to store any personal information that could be read or understood by others. When you quit your browser, some cookies are stored in your computer’s memory, while some expire or disappear.
Cookies are used primarily for administrative purposes, to improve your experience with our Website. Examples of this include the use of cookies:
In addition to administrative uses, Cadre may also use cookies in one or more of the following ways:
We may use cookie technology to collect certain aggregate and non-personal information when you visit our Website. “Clickstream” data (e.g., information regarding which of our Website pages you access, the frequency of such access, and your product and service preferences) may be collected by Cadre itself, or by our service providers, using cookies, Web beacons, page tags, or similar tools that are set when you visit our Website or when you view an advertisement we have placed on another Website. Clickstream data and similar information may be shared internally within Cadre and used: for administrative purposes; to assess the usage, value and performance of our online products and services; to improve your experience with our Website; and as otherwise permitted by applicable law or regulation. If you are a Cadre client, this information helps us suggest products or service offerings that may be of interest to you. This information may be processed by us for the purposes described above, or on our behalf by third parties, solely in accordance with our instructions.
Managing Cookies
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Website of its manufacturer. Some of our Website pages employ “functionality cookies” that help the Website remember your settings and preferences for use when you visit the Website in the future. This provides a more tailored and pleasant user experience. These cookies store information in multiple places. On those Website pages using functionality cookies, you will find a “Delete Cookies” feature on every page that will allow you to delete these cookies completely from your device. Please note that, if you decline to use cookies, you may experience reduced functionality and, for websites using authentication-related cookies, declining cookies will prevent you from using the website altogether. To learn more about what cookies are set on your computer as you browse the Web and how to manage or delete them, visit allaboutcookies.org.
In the course of serving or otherwise interacting with our current, former and prospective clients and other individuals who visit our website (the “Website”) or otherwise communicate or engage with us (“you” or “your”), Cadre may obtain personal information about such individuals. Obtaining this information is important to our ability to deliver the highest level of service to you, but we also recognize that you expect us to treat this information appropriately.
This policy describes the types of personal information we may collect about you, the purposes for which we use and otherwise process the information, the circumstances in which we may share the information and the steps that we take to safeguard the information to protect your privacy. As used throughout this policy, the terms “Cadre,” “we,” “us” and “our” refer to Quadro Partners LLC and its affiliates. For purposes of this policy, “personal information” has the meaning given to such term (or to terms of similar intent, such as “personal data”) under applicable law, as and to the extent applicable to your rights and our obligations with respect to such information.
The personal information we collect about you comes primarily from the account applications or other forms and materials you submit to Cadre during the course of your relationship with us. We may also collect information about your transactions and experiences with Cadre relating to the services Cadre provides. In addition, depending on the services you require, Cadre may obtain additional information about you, such as your credit history, from consumer reporting agencies or other third parties such as service providers, advisers (including, but not limited to, independent financial advisers), vendors and publicly available sources such as company websites. We may also collect personal information about individuals who visit our Website or otherwise communicate or engage with us and through the use of cookies on our Website. Additional information on how we use cookies on our Website is provided below, under the section entitled “Cookies.”
Finally, in the provision of financial services to you, and subject to compliance with all applicable laws and regulations, information may be collected about you indirectly from monitoring or other means (e.g., archived email monitoring). In these circumstances, the information is not accessed on a continuous or routine basis, but it may be used for compliance or security purposes.
If you deal with Cadre in your individual capacity (e.g., as a private client), as a settlor/trustee/beneficiary of a trust, or as an owner or principal of a company or other investment vehicle established to invest on your behalf or on behalf of your family, etc., the typical information we collect about you may include (in addition to any other information as may be determined on a case-by-case basis):
Of the above categories of personal information that we may collect about you, the following may be considered “sensitive” categories under certain applicable laws: (A) social security number, driver’s license number, state identification card, and passport number; (B) account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to your account; (C) precise geolocation; and (D) your biometric information for the purpose of uniquely identifying you. This policy, and the practices described herein, applies equally to our collection, use, disclosure and other processing of such “sensitive” personal information.
Of course, you are not required to supply any of the personal information that we may request. However, failure to do so may result in our being unable to open or maintain your account or to provide services to you. While we endeavor to ensure that all information we hold about our clients is accurate, complete and up to date, we rely on our clients promptly notifying us if there are any changes to their personal information.
We may also collect certain additional personal information through the use of cookies on our Website. Additional information on how we use cookies on our Website is provided below, under the section entitled “Cookies.”
Our Website is not intended for children and we do not knowingly collect personal information relating to children (including any minors under the age of 16).
We may use your personal information to:
If your relationship with Cadre ends, Cadre will continue to treat your personal information, to the extent we retain it, as described in this policy.
You may opt out of receiving promotional communications at any time by following the “unsubscribe” instructions found within Cadre email updates or changing your contact preferences. Please note, you will continue to receive essential account-related information, even if you unsubscribe from promotional emails.
We may process some of your personal information, including “sensitive” personal information, for purposes of automated decision-making and profiling. For example, in connection with our entering into, or the performance of, our contracts with you, we may collect your investor preferences and use that information to profile you for specific assets based on your investment objectives, time horizon, risk tolerance, etc.
We do not use or otherwise process your “sensitive” personal information other than as described herein.
In order to provide efficient and reliable services and to improve product and service options available to you, more than one entity within Cadre may be given, or given access to, your personal information. For example, one Cadre entity might share your information with another in order to facilitate settlement of your transactions or the maintenance of your accounts, or as part of its arranging for the performance of specialized services such as US and international brokerage, asset management and advisory services. When so sharing your personal information, we adhere to applicable legal and industry standards regarding the protection of personal information. Additional information on how your personal information is protected while within Cadre is provided below, under the section entitled “Information Security: How We Protect Your Privacy.”
Cadre does not disclose your personal information to third parties, except as described in this policy. We may disclose your personal information as follows:
For clients who link or verify bank accounts over our platform, we may use services provided by Plaid Inc. (“Plaid”) to gather your personal information from financial institutions. By using those features of our service, you grant us and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy. We are not responsible for the websites of Plaid or any of our other third-party fund administrator(s) or its service provider(s), and you should review any separate privacy policies or cookie policies that they provide to you or that they post on their websites.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You should know that Cadre does not sell your personal information or share your personal information with third parties for purposes of cross-context behavioral advertising.
We will keep your personal information only for as long as necessary depending on the purpose for which it was provided. Details of retention periods for different aspects of your personal information are available in our retention policy, information about which you can request by contacting us. When determining the relevant retention periods, we take into account a variety of factors, including, but not limited to, the following:
Cadre is committed to protecting the privacy and confidentiality of your personal information. We limit access to your personal information to authorized Cadre employees or agents and, as described above in Disclosures of Your Personal Information to Third Parties, third parties are held to appropriate standards of privacy. We also maintain physical, electronic and procedural safeguards designed to protect the information against loss, misuse, damage or modification and unauthorized access or disclosure. Some of the other central features of our information security program are:
Unfortunately, the storage and transmission of electronic information is not completely secure. Although we strive to protect your personal information, we cannot guarantee the security of information stored on our or our service providers’ servers or transmitted via email or through the Website; you transmit personal information to us at your own risk. In addition, links on the Website may take you to third-party websites over which we have no control. While such links are provided for your convenience, you should be aware that the information handling practices of the linked websites might not be the same as ours. You should review any privacy policies and cookie policies on those linked websites. We are not responsible for any linked websites.
The following additional information will be of interest to you as a visitor to this Website:
The recipients of your personal information pursuant to this policy may be located in the United States or elsewhere, and certain of such recipients’ respective countries may have different data privacy laws and protections than your home country. We may transfer your personal information outside of your home country, including to our affiliates in other countries, for the purposes set out in this policy. Any transfer of your personal information to recipients in a third country will be made subject to appropriate safeguards or applicable derogations provided for under applicable law. Further information on such safeguards or derogations can be obtained by contacting us using the contact information below.
What Rights Do I Have?
Under the EU’s General Data Protection Regulation (“GDPR”) and the UK General Data Protection Regulation (i.e., the GDPR as implemented into UK law, the “UK GDPR”), individuals located in the European Economic Area (“EEA”) or the UK, as applicable, have certain additional rights with respect to their personal data. For purposes of this section, “personal data” has the meaning given to such term in the GDPR or UK GDPR, as applicable. For the purposes of applicable data privacy legislation, Cadre is a “controller” of such individuals’ personal data.
Under certain conditions, you may have the right to:
Where possible, we obtain and rely on user consent as a lawful basis for processing personal data. In some cases, Cadre may process and retain personal data pursuant to a legal obligation or another legitimate interest under the GDPR or UK GDPR, to protect your vital interests, the interests of Cadre, or those of another person, or where necessary for the performance of a contract with you for provision of our services. If we have obtained your consent, then you may withdraw it any time by contacting us.
These rights are not absolute and each is subject to certain exceptions or qualifications.
How May I Exercise My Individual Rights?
Residents of the EEA or UK may contact our Data Protection Officer with questions or requests regarding their personal data using the contact information below. Please note that Cadre may request additional information from you to verify your identity before we disclose any personal or account information.
Who Can I Contact at Cadre Regarding Data Protection Issues?
Cadre has designated a Data Protection Officer to assist with data privacy and data protection issues. You may contact him/her by emailing support@cadre.com and addressing your questions or concerns to the Data Protection Officer. If you are not satisfied with any response that we have provided, or if you otherwise wish to raise a concern or issue about our data processing practices, you may contact your local data protection authority. For example, in the UK you should contact the Information Commissioner’s Office:https://ico.org.uk/global/contact-us/ or 0303 123 1113.
This policy provides a general statement of the ways in which Cadre processes and protects your personal information. You may, however, in connection with specific products or services offered by Cadre, be provided with privacy policies or statements that supplement this policy. In the event of a conflict between the terms of this policy and such supplemental privacy policies or statements, such supplemental privacy policies or statements will govern in relation to your use of such products or services. This policy may be changed from time to time to reflect changes in our practices concerning the collection and use of personal information. The revised policy will be effective immediately upon posting to our Website. This version of the policy is effective March 1, 2023. If you require further information regarding our privacy policies and practices please contact legal@cadre.com or compliance@cadre.com.
Statement on Cookies
By using our Website with your browser settings adjusted to accept cookies, you consent to Cadre’s use of cookies and other tools to provide the products and services available on our Website. If you would like to modify your browser to notify you when you receive a new cookie or to disable cookies altogether, please refer to Managing Cookies below. Remember, though, without cookies, you may not be able to take full advantage of all of our Website features.
Cookies at Cadre and How We Use Them
Cookies are small text files that may be placed on your Web browser when you visit our Website or when you view advertisements we have placed on other websites. Cookies allow your browser to remember some specific information which the web server can later retrieve and use. Cookies may enhance your online experience by saving your preferences while you are visiting a particular website. Cadre does not use cookies to store any personal information that could be read or understood by others. When you quit your browser, some cookies are stored in your computer’s memory, while some expire or disappear.
Cookies are used primarily for administrative purposes, to improve your experience with our Website. Examples of this include the use of cookies:
In addition to administrative uses, Cadre may also use cookies in one or more of the following ways:
We may use cookie technology to collect certain aggregate and non-personal information when you visit our Website. “Clickstream” data (e.g., information regarding which of our Website pages you access, the frequency of such access, and your product and service preferences) may be collected by Cadre itself, or by our service providers, using cookies, Web beacons, page tags, or similar tools that are set when you visit our Website or when you view an advertisement we have placed on another Website. Clickstream data and similar information may be shared internally within Cadre and used: for administrative purposes; to assess the usage, value and performance of our online products and services; to improve your experience with our Website; and as otherwise permitted by applicable law or regulation. If you are a Cadre client, this information helps us suggest products or service offerings that may be of interest to you. This information may be processed by us for the purposes described above, or on our behalf by third parties, solely in accordance with our instructions.
Managing Cookies
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Website of its manufacturer. Some of our Website pages employ “functionality cookies” that help the Website remember your settings and preferences for use when you visit the Website in the future. This provides a more tailored and pleasant user experience. These cookies store information in multiple places. On those Website pages using functionality cookies, you will find a “Delete Cookies” feature on every page that will allow you to delete these cookies completely from your device. Please note that, if you decline to use cookies, you may experience reduced functionality and, for websites using authentication-related cookies, declining cookies will prevent you from using the website altogether. To learn more about what cookies are set on your computer as you browse the Web and how to manage or delete them, visit allaboutcookies.org.
In the course of serving or otherwise interacting with our current, former and prospective clients and other individuals who visit our website (the “Website”) or otherwise communicate or engage with us (“you” or “your”), Cadre may obtain personal information about such individuals. Obtaining this information is important to our ability to deliver the highest level of service to you, but we also recognize that you expect us to treat this information appropriately.
This policy describes the types of personal information we may collect about you, the purposes for which we use and otherwise process the information, the circumstances in which we may share the information and the steps that we take to safeguard the information to protect your privacy. As used throughout this policy, the terms “Cadre,” “we,” “us” and “our” refer to Quadro Partners LLC and its affiliates. For purposes of this policy, “personal information” has the meaning given to such term (or to terms of similar intent, such as “personal data”) under applicable law, as and to the extent applicable to your rights and our obligations with respect to such information.
The personal information we collect about you comes primarily from the account applications or other forms and materials you submit to Cadre during the course of your relationship with us. We may also collect information about your transactions and experiences with Cadre relating to the services Cadre provides. In addition, depending on the services you require, Cadre may obtain additional information about you, such as your credit history, from consumer reporting agencies or other third parties such as service providers, advisers (including, but not limited to, independent financial advisers), vendors and publicly available sources such as company websites. We may also collect personal information about individuals who visit our Website or otherwise communicate or engage with us and through the use of cookies on our Website. Additional information on how we use cookies on our Website is provided below, under the section entitled “Cookies.”
Finally, in the provision of financial services to you, and subject to compliance with all applicable laws and regulations, information may be collected about you indirectly from monitoring or other means (e.g., archived email monitoring). In these circumstances, the information is not accessed on a continuous or routine basis, but it may be used for compliance or security purposes.
If you deal with Cadre in your individual capacity (e.g., as a private client), as a settlor/trustee/beneficiary of a trust, or as an owner or principal of a company or other investment vehicle established to invest on your behalf or on behalf of your family, etc., the typical information we collect about you may include (in addition to any other information as may be determined on a case-by-case basis):
Of the above categories of personal information that we may collect about you, the following may be considered “sensitive” categories under certain applicable laws: (A) social security number, driver’s license number, state identification card, and passport number; (B) account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to your account; (C) precise geolocation; and (D) your biometric information for the purpose of uniquely identifying you. This policy, and the practices described herein, applies equally to our collection, use, disclosure and other processing of such “sensitive” personal information.
Of course, you are not required to supply any of the personal information that we may request. However, failure to do so may result in our being unable to open or maintain your account or to provide services to you. While we endeavor to ensure that all information we hold about our clients is accurate, complete and up to date, we rely on our clients promptly notifying us if there are any changes to their personal information.
We may also collect certain additional personal information through the use of cookies on our Website. Additional information on how we use cookies on our Website is provided below, under the section entitled “Cookies.”
Our Website is not intended for children and we do not knowingly collect personal information relating to children (including any minors under the age of 16).
We may use your personal information to:
If your relationship with Cadre ends, Cadre will continue to treat your personal information, to the extent we retain it, as described in this policy.
You may opt out of receiving promotional communications at any time by following the “unsubscribe” instructions found within Cadre email updates or changing your contact preferences. Please note, you will continue to receive essential account-related information, even if you unsubscribe from promotional emails.
We may process some of your personal information, including “sensitive” personal information, for purposes of automated decision-making and profiling. For example, in connection with our entering into, or the performance of, our contracts with you, we may collect your investor preferences and use that information to profile you for specific assets based on your investment objectives, time horizon, risk tolerance, etc.
We do not use or otherwise process your “sensitive” personal information other than as described herein.
In order to provide efficient and reliable services and to improve product and service options available to you, more than one entity within Cadre may be given, or given access to, your personal information. For example, one Cadre entity might share your information with another in order to facilitate settlement of your transactions or the maintenance of your accounts, or as part of its arranging for the performance of specialized services such as US and international brokerage, asset management and advisory services. When so sharing your personal information, we adhere to applicable legal and industry standards regarding the protection of personal information. Additional information on how your personal information is protected while within Cadre is provided below, under the section entitled “Information Security: How We Protect Your Privacy.”
Cadre does not disclose your personal information to third parties, except as described in this policy. We may disclose your personal information as follows:
For clients who link or verify bank accounts over our platform, we may use services provided by Plaid Inc. (“Plaid”) to gather your personal information from financial institutions. By using those features of our service, you grant us and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy. We are not responsible for the websites of Plaid or any of our other third-party fund administrator(s) or its service provider(s), and you should review any separate privacy policies or cookie policies that they provide to you or that they post on their websites.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You should know that Cadre does not sell your personal information or share your personal information with third parties for purposes of cross-context behavioral advertising.
We will keep your personal information only for as long as necessary depending on the purpose for which it was provided. Details of retention periods for different aspects of your personal information are available in our retention policy, information about which you can request by contacting us. When determining the relevant retention periods, we take into account a variety of factors, including, but not limited to, the following:
Cadre is committed to protecting the privacy and confidentiality of your personal information. We limit access to your personal information to authorized Cadre employees or agents and, as described above in Disclosures of Your Personal Information to Third Parties, third parties are held to appropriate standards of privacy. We also maintain physical, electronic and procedural safeguards designed to protect the information against loss, misuse, damage or modification and unauthorized access or disclosure. Some of the other central features of our information security program are:
Unfortunately, the storage and transmission of electronic information is not completely secure. Although we strive to protect your personal information, we cannot guarantee the security of information stored on our or our service providers’ servers or transmitted via email or through the Website; you transmit personal information to us at your own risk. In addition, links on the Website may take you to third-party websites over which we have no control. While such links are provided for your convenience, you should be aware that the information handling practices of the linked websites might not be the same as ours. You should review any privacy policies and cookie policies on those linked websites. We are not responsible for any linked websites.
The following additional information will be of interest to you as a visitor to this Website:
The recipients of your personal information pursuant to this policy may be located in the United States or elsewhere, and certain of such recipients’ respective countries may have different data privacy laws and protections than your home country. We may transfer your personal information outside of your home country, including to our affiliates in other countries, for the purposes set out in this policy. Any transfer of your personal information to recipients in a third country will be made subject to appropriate safeguards or applicable derogations provided for under applicable law. Further information on such safeguards or derogations can be obtained by contacting us using the contact information below.
What Rights Do I Have?
Under the EU’s General Data Protection Regulation (“GDPR”) and the UK General Data Protection Regulation (i.e., the GDPR as implemented into UK law, the “UK GDPR”), individuals located in the European Economic Area (“EEA”) or the UK, as applicable, have certain additional rights with respect to their personal data. For purposes of this section, “personal data” has the meaning given to such term in the GDPR or UK GDPR, as applicable. For the purposes of applicable data privacy legislation, Cadre is a “controller” of such individuals’ personal data.
Under certain conditions, you may have the right to:
Where possible, we obtain and rely on user consent as a lawful basis for processing personal data. In some cases, Cadre may process and retain personal data pursuant to a legal obligation or another legitimate interest under the GDPR or UK GDPR, to protect your vital interests, the interests of Cadre, or those of another person, or where necessary for the performance of a contract with you for provision of our services. If we have obtained your consent, then you may withdraw it any time by contacting us.
These rights are not absolute and each is subject to certain exceptions or qualifications.
How May I Exercise My Individual Rights?
Residents of the EEA or UK may contact our Data Protection Officer with questions or requests regarding their personal data using the contact information below. Please note that Cadre may request additional information from you to verify your identity before we disclose any personal or account information.
Who Can I Contact at Cadre Regarding Data Protection Issues?
Cadre has designated a Data Protection Officer to assist with data privacy and data protection issues. You may contact him/her by emailing support@cadre.com and addressing your questions or concerns to the Data Protection Officer. If you are not satisfied with any response that we have provided, or if you otherwise wish to raise a concern or issue about our data processing practices, you may contact your local data protection authority. For example, in the UK you should contact the Information Commissioner’s Office:https://ico.org.uk/global/contact-us/ or 0303 123 1113.
This policy provides a general statement of the ways in which Cadre processes and protects your personal information. You may, however, in connection with specific products or services offered by Cadre, be provided with privacy policies or statements that supplement this policy. In the event of a conflict between the terms of this policy and such supplemental privacy policies or statements, such supplemental privacy policies or statements will govern in relation to your use of such products or services. This policy may be changed from time to time to reflect changes in our practices concerning the collection and use of personal information. The revised policy will be effective immediately upon posting to our Website. This version of the policy is effective March 1, 2023. If you require further information regarding our privacy policies and practices please contact legal@cadre.com or compliance@cadre.com.
Statement on Cookies
By using our Website with your browser settings adjusted to accept cookies, you consent to Cadre’s use of cookies and other tools to provide the products and services available on our Website. If you would like to modify your browser to notify you when you receive a new cookie or to disable cookies altogether, please refer to Managing Cookies below. Remember, though, without cookies, you may not be able to take full advantage of all of our Website features.
Cookies at Cadre and How We Use Them
Cookies are small text files that may be placed on your Web browser when you visit our Website or when you view advertisements we have placed on other websites. Cookies allow your browser to remember some specific information which the web server can later retrieve and use. Cookies may enhance your online experience by saving your preferences while you are visiting a particular website. Cadre does not use cookies to store any personal information that could be read or understood by others. When you quit your browser, some cookies are stored in your computer’s memory, while some expire or disappear.
Cookies are used primarily for administrative purposes, to improve your experience with our Website. Examples of this include the use of cookies:
In addition to administrative uses, Cadre may also use cookies in one or more of the following ways:
We may use cookie technology to collect certain aggregate and non-personal information when you visit our Website. “Clickstream” data (e.g., information regarding which of our Website pages you access, the frequency of such access, and your product and service preferences) may be collected by Cadre itself, or by our service providers, using cookies, Web beacons, page tags, or similar tools that are set when you visit our Website or when you view an advertisement we have placed on another Website. Clickstream data and similar information may be shared internally within Cadre and used: for administrative purposes; to assess the usage, value and performance of our online products and services; to improve your experience with our Website; and as otherwise permitted by applicable law or regulation. If you are a Cadre client, this information helps us suggest products or service offerings that may be of interest to you. This information may be processed by us for the purposes described above, or on our behalf by third parties, solely in accordance with our instructions.
Managing Cookies
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Website of its manufacturer. Some of our Website pages employ “functionality cookies” that help the Website remember your settings and preferences for use when you visit the Website in the future. This provides a more tailored and pleasant user experience. These cookies store information in multiple places. On those Website pages using functionality cookies, you will find a “Delete Cookies” feature on every page that will allow you to delete these cookies completely from your device. Please note that, if you decline to use cookies, you may experience reduced functionality and, for websites using authentication-related cookies, declining cookies will prevent you from using the website altogether. To learn more about what cookies are set on your computer as you browse the Web and how to manage or delete them, visit allaboutcookies.org.